Returns Policy

We want you to love your purchase from The Duo Shop. If you are not completely satisfied, here’s how returns work:

1. Eligibility for Returns

• You may return items within 14 days of receiving your order.

• Items must be unused, in their original packaging, and in the same condition you received them.

2. Non-Returnable Items

• Products that are damaged due to misuse.

• Items returned without original packaging.

3. How to Return

• Contact our customer service team with your order number and reason for return.

• We will provide return instructions and the return shipping address.

• Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

4. Refunds

• Once we receive and inspect your return, we will process your refund within 5-7 business days to your original payment method.